I've had seven orders now with the Studio.Six of which had some sort of customer service problem.
The Chinese factory that produces their patches do good work, and that's probably why I didn't give up on them. But the last two orders I placed were two and three weeks late. Customer service gave me the runaround, and at one point, tried to make this my fault?!? There has never been a discount, sincere apology, etc.
It just seems like listening to my complaints is their usual. I do business with several suppliers of embroidery. All will have delays from time to time. The/Studio being the worst.
But their customer service is truly atrocious.Stay away.
Review about: The Studio Customer Care.
Reason of review: Poor customer service.