I've had seven orders now with the Studio. Six of which had some sort of customer service problem.
The Chinese factory that produces their patches do good work, and that's probably why I didn't give up on them. But the last two orders I placed were two and three weeks late. Customer service gave me the runaround, and at one point, tried to make this my fault?!? There has never been a discount, sincere apology, etc.
It just seems like listening to my complaints is their usual. I do business with several suppliers of embroidery. All will have delays from time to time. The/Studio being the worst.
But their customer service is truly atrocious. Stay away.
Review about: The Studio Customer Care.
Reason of review: Poor customer service.